Terms of Service

Service description

Vendr is a property-centric prospecting platform for individual residential real estate agents. It helps agents manage properties, owners, notes, follow-ups, imports, market updates, appraisals, proposals and related prospecting workflows.

Vendr is not legal advice, financial advice, a transaction or sales CRM, or a substitute for an agent’s own professional and legal obligations.

Subscription and billing

Vendr is sold as a single-agent subscription. The standard plan is A$49 per month following a 14-day free trial, billed through Stripe, unless a different founder, promotional or complimentary arrangement applies. The account is the agent — there are no team, office or multi-user seats.

Billing, payment management and cancellation are handled through Stripe checkout and the Stripe customer portal. You can cancel at any time; cancellation stops future billing and takes effect at the end of the current billing period.

Acceptable use

You must not misuse Vendr. This includes attempting to access another agent’s data, uploading malicious material, interfering with or probing the service, using purchased or unlawfully obtained contact lists, or using Vendr for misleading, deceptive, abusive, unlawful or spam activity.

Agent responsibilities

You are responsible for the accuracy and lawfulness of all property, owner, consent and contact data you upload or enter into Vendr.

You warrant that you have the right to hold that data and a lawful basis to contact owners, including any consent or existing-relationship basis required by applicable law.

Consent and compliance obligations

When using Vendr to send commercial electronic messages, you must comply with the Spam Act 2003 (Cth), the Privacy Act 1988 (Cth), the Do Not Call Register Act 2006 (Cth) and other applicable laws.

You must keep sender identity and consent information accurate, include required sender details (including a valid postal address), honour unsubscribe requests, and suppress withdrawn or unknown contacts from future sending. Vendr provides tooling to support this — including consent-gated recipient resolution, unsubscribe handling and suppression — but you remain responsible for your sending practices.

Roles: agent as controller, Vendr as processor

You are the party with the relationship to the owners in your database and are responsible for having a lawful basis to hold and contact them. Vendr provides the platform and processes owner data on your instructions. You direct what is collected, who is contacted, and when messages are sent.

Owner-facing pages and proposal acceptance

Vendr can generate owner-facing pages for market updates, appraisals and proposals, shared via unique links.

Where an owner indicates on a proposal page that they wish to proceed, Vendr records that acknowledgement together with a name and timestamp. This is an electronic acknowledgement of interest only. It is not an electronic signature, a binding contract, or an agency agreement, and it does not replace the formal agency agreement or any other document required by law. Any binding engagement must be documented separately by the agent.

Data ownership

You own the data you upload and create in Vendr. We process owner data on your instructions to provide the service, including imports, records, follow-ups, sending workflows, unsubscribe, export and deletion tools. You can export your data at any time, and we do not charge for export.

We may retain limited records where required for legal, security, backup, billing or dispute-resolution purposes.

Limitation of liability

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you may have under the Australian Consumer Law that cannot lawfully be excluded.

Subject to the above, and to the maximum extent permitted by law, Vendr is not liable for indirect or consequential loss, lost listings, lost revenue, reputational loss, or compliance breaches caused by unlawful or inaccurate agent data, instructions or sending practices. To the extent we can limit our liability, our total liability to you is limited to the amount you paid for the service in the 12 months before the event giving rise to the claim.

Termination

You may cancel your subscription at any time through the billing portal. We may suspend or terminate accounts that breach these Terms, create legal or deliverability risk, or misuse the service. On termination you may export your data; we will delete account data in accordance with our Privacy Policy.

Governing law

These Terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of Queensland.

Contact

Questions about these Terms can be sent to legal@vendrre.com.

SyncCube Technology Pty Ltd
PO Box 882, Paddington, QLD 4064, Australia